From first message to final files
A clear, step-by-step process means you always know what's happening and what comes next.
Quote
Send us a few details. We may ask follow-up questions, then send a written quote.
Agreement & deposit
You accept the quote. If it includes a deposit, production starts once the deposit is paid.
Production
We create your first draft based on the agreed scope.
Review
You review the draft and request specific changes within the included revisions.
Delivery
Once you approve the work and payment is complete, you receive your final files.
Common questions
How long will my project take?
It depends on the size of the project and how quickly we receive content and feedback. Your quote states the expected timeline. If you have a firm deadline, tell us in your request and we'll confirm whether we can meet it before you commit.
How many revisions are included?
Your quote states the number of revision rounds. Changes within the agreed scope are covered. New requests that go beyond the original scope are quoted separately, and we only start that work once you approve the extra cost.
Do I need to pay a deposit?
Many projects include a deposit before production begins, with the balance due before final delivery. Your quote lists the exact amounts and when they're due.
When do I receive my final files?
Once you've approved the final draft and the payments in your quote are complete. Final files are provided in the formats listed in your quote.
What do I need to get started?
A short description of what you need, roughly when you need it, and how to reach you. Content such as text, logos, and photos can come later. We'll tell you exactly what we need once the project is scoped.
Can I send you my existing documents?
Yes, but please don't attach sensitive or confidential documents to your first message. Once your project is set up, we'll arrange an appropriate way to share files.
Will you show my project in your portfolio?
Only with your permission. Client work stays private unless you approve it for public use. Security documentation is never shown publicly. We use sanitized samples instead.
Do I need an account to request a quote?
No. Anyone can request a quote. Client accounts are by invitation only, for customers with active projects.
Have another question? Get in touch. We're happy to help.